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Privacy & Cookies


Xcel 2000 Fostercare Services Ltd and Diverse Care (UK) Ltd are wholly owned companies under The Hazel Project Ltd. During our transition to a single company, this privacy notice is relevant to both organisations; our information systems and policies are aligned and will be combined into one single service offering. If you have any concerns or questions relating to how this merger affects your rights as a data subject, please direct your questions to the contact details within this privacy notice.

Xcel 2000 is a Controller, a Joint-Controller and a Processor of personal and sensitive information for the purposes of the Data Protection Act 2018 (DPA), which enacts the EU General Data Protection Regulation (GDPR). 

As a fostering agency we are governed by many different areas of legislation:


  • The Fostering Service Regulations (England) 2011

  • Children Act 1989

  • Care Planning Placement and Case Review (England) 2010

  • The Fostering National Minimum Standards 2011

  • The Care Planning, Placement and Case Review and Fostering Services (Miscellaneous Amendments) Regulations 2013

  • Adoption and Children Act 2002

  • Assessment and Approval of Foster Carers: Amended Guidance

  • Care Standards Act 2000

  • Children Act 2004

  • Children and Families Act 2014

  • National Minimum Standards: Adoption/Children's Homes/Fostering

  • The Data Protection Act 2018

  • Children and Social Work Act 2017

  • Working Together to Safeguard Children 2015


  • Equality Act 2010

  • VAT Act 1994

  • Sex Discrimination Act 1975

  • Race Relations Act 1976

  • Disability Discrimination Act 1995

  • Limitation Act 1980

Where stipulated by the above legislation, we will be required to retain your personal and/or sensitive information for the prescribed amount of time. Please contact us to request a copy to our data retention schedule for further information.

Our compliance with the DPA will ensure that we do not keep your data for an excessive amount of time and that we handle your data with the respect and care that you deserve.

Should you need to contact us for data protection purposes the individual responsible for data protection compliance at Xcel 2000 is the Director of Operations. They can be contacted using the contact details at the end of this document.

The DPA has a set of rules and guidelines which we must follow when handling your information.  These are referred to as Data Protection Principles. This privacy notice tells you what to expect when we, as a fostering agency, collect and store personal and sensitive personal information according to the different relationships that individuals may have with the agency.

The document tells you the purposes for which we may process your personal information and the legal basis for the processing (‘processing’ includes us keeping your personal information). It applies to information we collect about any stakeholders. The type of information and the rules around processing may differ for each party.

To help identify how we navigate through the GDPR we have outlined the various different parties with whom we may require personal and/or sensitive information on.

Visitors to our website

We collect the following information from visitors to our website:

Details collected through forms, including information gathering forms, filled in when you contact us online 

Surveys and polls about the website

Numbers of visitors to our pages and trends

Site usage information

We use third party tools on our website to ensure we are providing an effective website. In the main we use Google (Analytics, Adwords and Forms). This tool measures traffic on our site and may be used for assessing our recruitment strategies.


We use cookie technology to help log visitors to our web site. Cookies are pieces of data that are often created when you visit a website, and which are stored in the cookie directory of your computer. A number of cookies are created when you visit our website. The cookies do not contain any personal information about you, and they cannot be used to identify an individual user.

For further information visit or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.  However, in a few cases some website features may not function as a result.

Links to other websites

This privacy notice does not cover links within our website to other websites.  We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review.  We will update it if we undertake any new or amended processing. This privacy notice was last updated on:


Your rights under the Data Protection Act

You have a number of rights which give you greater control over your information. To exercise your rights, please refer to the contact details at the end of this document.

The right to access

You have a right to ask us what personal information we hold about you, you can request a copy of your information. This is known as a ‘subject access request’ (SAR). 

SARs need to be made in writing and we ask that your written request is accompanied by proof of your identity

We have one calendar month in which to provide the information to you in relation to this request (although we will try to provide this to you as promptly as possible).

Following your request, we will provide you with a copy of the information that we hold on you and make the information available for a period of 90 days.

Right to rectify

You can rectify the details of the information that we hold about you. If you need us to correct any mistakes contained in your information, you can let us know by using the contact details in this notice.

Right to erasure

You can request that the information we hold about you is deleted. We are subject to the data retention requirements in accordance with the regulations and legal frameworks described within this notice. Information outside of these requirements is kept and processed as it is in your own and our own legitimate interest for us to do so. If we hold your information in relation to an enquiry only and you decide you do not want to become a foster carer, us having your information is no longer in your interest and therefore it is not in ours either. If you request that your information to be deleted at this stage, we will comply with your request.

Please see the core retention policy periods below, for further information regarding our data retention policy please contact us using the contact details at the end of this document.

Retention Schedule 

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